Tech/Security Center

  1. Technical Tips
    1. Browser requirements for
    2. System Emails and Spam Filters
  2. Security and Privacy of member information
  3. Safety and Security Tips
    1. Protect your passwords
    2. Beware of 'spoofing' and 'phishing' emails and websites
  4. Protecting Your Account
    1. Install and update online protection software
    2. Monitor your account for suspicious activity
  5. Other Security and Computer Usage Tips
  6. Securing Your Account and Reporting Account Theft
  7. Protecting Your Privacy

Technical Tips

Browser requirements for

Our site is optimized for users that run the following internet browsers:
Windows (2000 and higher),
or Internet Explorer (6.0 and higher),
or Mac (OS X and higher), Safari, or Firefox.

If you have the resources available, we recommend that user run these internet browsers when navigating our site. In addition, you browser must be Java-script enabled in order to sell through

If you encounter any technical errors or problems when utilizing the website, please Contact Us.

System Emails and Spam Filters

We send all of our automated messages, policy announcements and news updates from one email address:

If you are not receiving email notifications from us (like the 'Welcome to' message for new users), please check all junk mailboxes, spam filter and spam settings on your computer and email service. You may have to add this email addresses to your address book, or set your account to accept emails from this address.

Security and Privacy of member information respects your privacy. We don't distribute your user information to marketers or spammers. You can read more about this in our Privacy Policy. is committed to protecting your information. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of your data. Your information is stored and processed on computers located in the United States.

In addition, technical and procedural safeguards, including firewalls, encryption, and Secure Socket Layers to protect your personal information against loss or theft, as well as from unauthorized access and disclosure. always posts to a secure page when users are logging in and employs industry standard encryption, to keep your personal information secure on

Safety and Security Tips is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced. The overwhelming majority of online transactions are completed without incident. While the possibility of being defrauded by a third-party seller is minimal, there are some risks. has developed the following guidelines and tips to help ensure that your online experience is safe and secure.

Protect your passwords

If using a public computer or terminal, always log out when you complete an online session.

Don't share your password with others. Keep your passwords private. Remember, anybody who knows your password may access your account.

Choose a strong password and change it often. Create a unique password by using a combination of letters and numbers (use at least 8 characters) that are not easily guessed. Do not use dictionary words, your name, email address, birth dates, addresses, phone numbers, or other personal information that can be easily obtained.

It is also recommended that you frequently change your password (at least every 30 to 60 days). Before you change your password, make sure your email address is current, since uses this email address to complete the password change process. In addition to changing your password regularly, you should also change the secret question and answer associated with your account.

Avoid using the same password for multiple online accounts. Using the same sign-in information for several online accounts means that if someone is able to access one of your accounts, they will have access to all of your other accounts as well.

Beware of 'spoofing' and 'phishing' emails and websites

Be wary of unsolicited email and telephone contacts. A major threat to the security of your account is impostor email and associated Web sites, called spoof email and spoof Web sites. Both are used to obtain personal and account information. will never email or call a member and ask that they disclose or verify their password, credit card, banking account number, or other sensitive information through email. Such information should only be submitted when completing an order on, contacting directly, or when making updates to your My Account area.

The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes. Any email that looks as if it is from that mentions a problem with your account or requests personal information and it is not in My Messages in My Account, is a fake email. If you receive a suspicious email with a link to update your account information, do not click on any links or enter information -- you should always access the website by going directly to and logging in to your account.

If you are contacted by, or receive an unsolicited email from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to for investigation.

If you receive a suspected spoofed email, or discover a fake Web site, please Contact Us and report the incident to Or report the email by forwarding the email to

Important: If you have already replied to a fraudulent email with sensitive personal information or entered data through a fake Web page, you need to take immediate steps to protect your account, by changing your password and any other personal information that you may have provided.

Don't be fooled if someone contacts you pretending to be from Don't get hooked by a phishing scam. Phishing is a method used by fraudsters to try to get your personal information, such as your username and password, by pretending to be a site you trust. Click here to learn more.

More information regarding Internet safety can be found on the following sites:

Protecting Your Account is concerned with providing you with an enjoyable and safe environment, including account security. Here are some additional steps you can take to protect your account.

Install and update online protection software

Anti-virus software. Stay safe online by safeguarding your computer against viruses. Computer viruses can log and record keystrokes. Emails can carry viruses that can find and transmit information from your files. There are numerous viruses in circulation that threaten to damage your computer or spy on your Internet activities. While there is no foolproof way to protect your computer, you can minimize your risk by installing virus protection software, and use it regularly to scan your computer.

Take full advantage of virus protection by:
Keeping the virus protection software up-to-date,
Set the virus protection software to install updates on a regular basis,
Use the virus protection software to scan your computer frequently.

Spyware protection. Spyware is software that is downloaded onto your computer without your knowledge to collect personal information and record your Internet usage. By maintaining current versions of spyware protection you can be sure that people who want to steal your account or your identity won't have access to your computer.

Internet firewalls. Firewalls are either hardware or software that controls the flow of information to and from your computer. Using a firewall helps prevent any unauthorized parties from gaining access to sensitive information stored on your computer. It is especially important to use a firewall if you have a high-speed connection that is always connected to the Internet.

Monitor your account for suspicious activity

Periodically check your account and preferences to ensure that no one has tampered with your account. It's a good idea to periodically check all your online accounts, not just your account.

If you see anything out of the ordinary with your account, report it to immediately and take action quickly to secure your account and protect yourself from identity theft.

Other Security and Computer Usage Tips

Beware of 'shoulder surfers' while using a computer in public areas who may be trying to intercept your passwords or information.

Beware of using non-encrypted wireless connections with computers, phones, and portable devices to send sensitive information from public wireless locations or even from home wireless networks. Using scanning devices, individuals can intercept unencrypted signals and view or obtain your information.

Never use the 'save ID and password' option in your browser at home, or on a laptop or public computer.

Do not email personal and financial information to non-secure sites. Because of the potential for loss, avoid storing personal information on a laptop computer.

Properly dispose of old computers and ensure all sensitive information is removed from the hard drive. Reformatting the hard drive may not be sufficient- use specialized software to erase information.

Check your credit report periodically. The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies- Equifax, Experian, and TransUnion- to provide you with a free copy of your credit report, at your request, once every 12 months. The three nationwide consumer reporting companies have set up a central website and a toll-free telephone number through which you can order your free annual report. To order, go to or call 1-877-322-8228.

Securing Your Account and Reporting Account Theft works hard to ensure that your account information remains safe, including working with you to protect your account from unauthorized use. If you provided confidential information through a spoof (fake) Web site, or suspect that an unauthorized party has accessed or has attempted to access your account, take the following actions.

First, attempt to sign in to your account. If you are not able to sign in, contact for additional assistance. If your account has been compromised, will work with you to secure your account. will send you a request that you change your password (not provide your password) and may place a temporary hold on your account.

If you are able to sign in, take the steps outlined below to secure your account.

Change the password on your personal email account. If a third party has access to your email account, they may be able to gain access to your account. Therefore, it is important to ensure that your email account is secure. Make sure your email account's password is different from your password. Learn about creating a secure password to help prevent any unauthorized account changes in the future.

Request a new password. You will prompted to answer at least one of a number of security questions related to your account. Once you have answered the security questions, an email is sent to you with instructions that allow you to complete your password change.

If you are still unable to change your password, review your contact information be sure that the email address on your account is correct, and check the spam filtering settings on your email account to see if the filter is preventing receipt of email from

Change the Secret Question and Answer on your account.

Protecting Your Privacy is concerned about protecting your privacy.'s Privacy Policy outlines limitations on the use of your contact information. does not sell or disclose your information for marketing purposes. The following is a summary of's Privacy and related policies. If you have questions about any part of this summary, or if you would like more detailed information, we encourage you to review our full Privacy Policy.

Limitations on member to member contact: will only share your personal information with other members in accordance with our Privacy Policy to facilitate transactions and to allow members to contact you. also provides you with choices about how you wish to be contacted in the 'Account Settings' section of your My Account page.

When you register at, you provide your basic contact information, including name, address, and phone number. Be sure to update your contact information (including email address) immediately if they ever change.

Email addresses are only disclosed to members involved in an transaction. Although members may contact one another through the Contact a Member features, these feature should only be used to facilitate transactions. will investigate and take action on reports of misuse of the messaging system.

Limitations on disclosure to third parties: will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy and/or with your explicit consent. Third parties are not permitted to sell the information we provide to them, to market directly to you, or to disclose it in any other way without your explicit consent. will share your personal information with Internet service providers (ISPs) involving our operations only to facilitate or outsource a service or operation when absolutely necessary and under confidential restrictions. discloses limited personal contact information to verified requests by law enforcement and government officials who conduct criminal investigations. requires a subpoena for additional personal information, in accordance with our Privacy Policy. also provides members with notice of any Privacy Policy changes and an opportunity to reject such changes.

Do you still need help?

If after visiting our Help sections and FAQs, you were still unable to find an answer to your questions, then please Contact Us and we will be happy to assist.